CX Account Director

Our mission is to unleash the power of first-party data to craft personalised campaigns and brand experiences that customers love, driving exceptional results for our clients.

As a fast-paced and innovative agency, we challenge ourselves and our clients to think big. If you're ready to make an impact and grow with a dynamic team, we want to hear from you.

As an Account Director, you will be the key point of contact for both clients and internal teams, overseeing strategic development and delivery across your accounts. This role is pivotal in driving exceptional CX-led projects, inspiring teams, and contributing to the growth and success of the business unit.

If you’re a proactive leader with a passion for CX strategy, account growth, and delivering impactful campaigns, we’d love to hear from you.

If you're passionate about leveraging data to drive results and delivering impactful insights, this role offers an exciting opportunity to shape the way we collect, analyse, and use data across a diverse range of clients.

Client Leadership

• Build and maintain close, productive relationships with key clients and stakeholders, acting as a trusted advisor and ensuring alignment with client objectives.

• Lead stakeholder mapping, engagement planning, and growth workshops to identify opportunities for business expansion.

Strategic Oversight

• Shape CX strategies alongside multi-disciplinary teams, ensuring insights and approaches are robust and impactful throughout the project lifecycle.

• Proactively identify CX opportunities to drive innovative solutions and business growth.

Project Delivery

• Take ownership of client projects, working alongside the project management ensuring timely delivery, profitability, and high-quality outputs that align with client expectations.

• Translate client and agency requests into actionable CX briefs, challenging and refining inputs to ensure clarity and relevance.

• Guide teams through agency systems and processes, ensuring all stakeholders are engaged and informed at every stage.

Team Collaboration

• Mentor and inspire junior team members, fostering a collaborative and supportive environment that encourages professional growth.

• Work closely with internal teams to ensure alignment on project goals, budgets, and client priorities.

Problem Solving & Insights

• Address challenges proactively, escalating when necessary to ensure smooth project execution.

• Maintain an in-depth understanding of client industries, therapy areas, and market trends to inform CX strategies and identify growth opportunities.

• Proven experience in senior account management roles, preferably within CX or marketing agencies.

• Strong leadership and communication skills, with the ability to inspire and guide teams to success.

• Demonstrated expertise in developing and implementing CX strategies across multi-disciplinary teams.

• Excellent project management skills, with a focus on delivering high-quality, profitable outcomes.

• Deep understanding of client industries and the ability to identify opportunities that drive growth.

• A solid understanding of SEO would be a great benefit

• Flexible Working: Work from home on Wednesdays and Thursdays (post-probation).

• Studio-first Culture: Join us in-studio on Mondays, Tuesdays, and Fridays for collaborative energy (we work from a purpose-built studio in the heart of the cultural quarter – we love it!)

• Flex Hours: Choose your schedule between 8:30 AM – 6:30 PM.

• 25 days holiday allowance plus bank holidays

• Private Medical insurance

• Group life assurance scheme

• Company pension scheme

• Regular socials and company away days

• Training and development including events and conferences

• The tools you need to be awesome, a new Apple Laptop and a super comfy Herman Miller chair

• We plant trees and fund the world’s best climate crisis solutions to offset the carbon emissions of our team members

Ready to take your career to the next level? Join a supportive, fast-growing team where your ideas matter. Apply now and tell us about your experience

Effect Digital takes pride in creating an environment where everyone can be themselves. This starts with recruitment.

We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.

We do not discriminate based on any personal characteristics, we’re a people-first agency and we care about individuals.

If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Effect Digital, please let us know.